On 18 March 2026, Dumfries and Galloway Council will introduce FixMyStreet Pro as the new single route for reporting road, pavement and streetlighting defects. This will begin with a two‑week soft launch period, ahead of a wider publicly promoted rollout on 1 April 2026.
Reporting issues such as potholes and lighting faults remains one of the most common ways residents interact with the council. However, the current process can feel cumbersome and lacks visibility of what happens once a report is submitted. This can cause frustration, duplicate reports, unnecessary contact to the Contact Centre, and escalation to local elected members. FixMyStreet Pro has been designed to address these challenges by providing a more intuitive, modern, and transparent customer experience.
Through FixMyStreet Pro, users will be able to identify the exact location of a defect using an interactive map, upload photographs and view existing reports in their area. They can also sign up to email updates, enabling them to track progress without submitting duplicate reports or contacting the council again for updates.
A mobile friendly version will also be available providing a convenient alternative to reporting issues via the council website, particularly when out and about in the region.
From 18 March, the FixMyStreet Pro link will be active. To add it to a mobile home screen so it functions like an app:
- Open the FixMyStreet Pro webpage in your mobile browser.
- Tap the browser’s Share or Options button.
- Select Add to Home Screen.
- Confirm by choosing Add or OK.
- An icon will be added to your home screen for quick, app‑like access.
The platform provides clear information on how defects are assessed and prioritised, helping residents understand why some issues are not repaired immediately. Defects assessed as P1–P3 will be visible on the map, while P4 and P5 defects will not be displayed as they do not meet the threshold for immediate repair. They will however continue to be monitored through inspections and recorded in the Alloy asset management system. This degree of openness and transparency has previously not been possible.
It is also important to understand that the volume of reports submitted for a single defect does not influence how quickly it will be repaired. Repairs continue to be prioritised according to established safety and asset‑management criteria. More reports will not accelerate repair times.
FixMyStreet Pro introduces a consistent system both for residents and elected representatives. Defects will no longer be accepted through the Enquiry Service, helping reduce administrative costs and free up officers’ capacity for frontline service delivery.
Your support will be essential from 1 April in encouraging residents to report issues and to track progress of existing reports on FixMyStreet Pro. Although FixMyStreet Pro does not change how repairs are prioritised or delivered, it significantly improves the overall customer experience. It manages expectations more clearly, reduces frustration, and helps build greater trust in the service.
As we are in a pre-election period, public communication will be issued on 1 April through Dumfries and Galloway Council’s s official channels. MPs or MSPs who wish to share this information are kindly requested to use the council’s official posts once they are published.
Kind regards,
Karen Brownlie
Assistant Director Transport and Infrastructure